Client management
The Working Alliance
(aka) the 60-Second Relationship Check. This is from the world of psychotherapy, but you don’t need to be a psychotherapist to use this with your
24 March 2021
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Author: Paul Cowan
Communication
Bullshit
The Fastest Way to Undermine Your Relationships Ninety-nine per cent of client-facing people who work in agencies want to appear confident, knowledgeable, bright and in
23 March 2021
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Client management
Optimism Bias
How to Feel Good and Make Poor Decisions “The next presentation will turn it around.” “We have hired a new Creative Director the appointment will
22 March 2021
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