About me
I had a successful career in leading international advertising agencies before opening my own agency.
Fascinated by the effect of the interplay of internal and client relationships I studied at The University of Surrey Business School & Metanoia / Middlesex University becoming a change agent and psychotherapist.
I worked with individuals and couples & consulted with teams and organizations.
I co-founded the Client Relationship Consultancy and the Customer Relationship Consultancy.
I specialise in client relationships and work internationally to facilitate change between agencies and their clients.
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There are three distinct periods to my life.
Early Period:
Dropped out of school.
Traced missing debtors for a debt-collection agency.
Messenger in Ogilvy & Mather (now Ogilvy).
Print production exec in another ad agency. Fired.
Worked for a plant-hire company. Fired.
Untrained mechanic. Fired myself.
Junior account man at a creative consultancy.
And at another ad agency.
Account man, back at Ogilvy and Mather. Fired.
Striving period:
Married.
Account man to group-account director at Saatchi & Saatchi. Almost fired for running other private businesses concurrently. Stayed 12 years.
Three daughters.
Co-founded an advertising agency, Cowan Kemsley Taylor. Left after 7 years, when the company merged.
Almost fired by my wife.
Reflective, study and growth period:
Master’s degree in Organisational Change, aka Change Agent Skills and Strategies.
University of Surrey, School of Management.
Change agent practice with government bodies including the British Army, fast moving consumer-goods organisations, banks, company boards. Worked on projects covering mergers, motivation and inter-team dysfunction and then client/agency relationship turnarounds.
Masters in Gestalt Psychotherapy. Established a private practice for individuals and couples.
Co-founded the Client Relationship Consultancy, working exclusively with all kinds of advertising and marketing agencies, in 2004 and the Customer Relationship Consultancy, working in the B2B sector, in 2011. Both operate globally.
Co-founded The Academy of Relationship Management in January 2024.
Still married. Same woman.
